Refund Policy

Last Updated: July 17, 2025

Customer satisfaction is our top priority. If you are not satisfied with the services you have purchased, you may be eligible for a refund or reimbursement under the following conditions.

1. Refund Eligibility

You may request a refund or reimbursement in the following circumstances:

  • Order Cancellation: If your order is canceled by us or by you before the service has commenced.
  • Service Quality: If the quality of the service provided is deemed unacceptably low, and this is confirmed following an investigation conducted by us.
  • Arbitration Decision: If a full or partial refund is decided upon at the conclusion of an arbitration process.

Each refund request will be individually reviewed to assess the specific circumstances.

2. Refund Process

To initiate a refund request, please follow these steps:

  1. Notify us of your refund request by sending an email to info@lfraid.com within [e.g., 7 days] after the service completion or cancellation. Clearly state your order number and the reason for your request.
  2. After reviewing your request, we will inform you whether your refund has been approved.
  3. Once your refund is approved, the reimbursement process will begin.

3. Refund Method and Timeframe

Refunds are typically processed as follows:

  • Initially, the refund amount will be credited to your [Your Website Name] account balance. You can use this balance for future purchases.
  • If you prefer to have the funds returned to your original payment method (e.g., bank account, credit card), please contact our customer support team to make this request.

After your refund request is approved, it may take [e.g., 5-7 business days] for the refund to be initiated in our payment system. Depending on your payment provider, it may take an additional [e.g., 1-14 business days] for the refund to appear in your account.

Refunds can only be sent to the original payment account used for the purchase.

4. Damages and Issues

Please inspect your order upon receipt and contact us immediately if the service has a defect, issue, or if you received the wrong service, so that we can evaluate the issue and make it right.

5. Exceptions / Non-Refundable Services

Certain types of services may be non-refundable. Such services will be clearly indicated at the time of purchase.

6. Dispute Resolution (Arbitration)

In case of a dispute, you may open an arbitration ticket. Our arbitration team will review the situation and decide whether a full or partial refund is warranted. This review process may take [e.g., 3-5 business days].

7. Important Notes

  • We do not charge any fees for processing refunds.
  • Your payment may be held by us until your satisfaction is confirmed.
  • All refund decisions are at the discretion of Lfraid.com.

8. Contact Us

If you have any questions regarding our Refund Policy, please contact us at info@lfraid.com.